FAQs
ARE THE FRAGRANCES 100% REAL?
ALL FRAGRANCES ARE 100% REAL! All of our hand decanted fragrances and products are 100% authentic and genuine. They have been purchased from authorized vendors. We do not sell fake fragrances, knockoffs or imitations. We do not compromise, change or alter the fragrances original state in any way. We simply transfer the liquid into a new atomizer for convenience and sampling purposes. Perfumes Mafia is a completely independent and separate entity from the manufacturers and/or brand owners of the niche and designer fragrances we carry. Perfumes Mafia guarantee's that the content available through Perfumes Mafia is genuine product(s) independently re-bottled and repackaged by Perfumes Mafia. We are not affiliated or associated in any way with the brand, designer or designer's manufacturer, and we do not have any agreement(s) authorizing us to re-bottle or repackage the fragrances.
WHAT IS A DECANT?
A decant is another name for the atomizer (or sample bottle). Decanting means to transfer liquid from one place to another. We decant fragrances from their original bottle into smaller sample sized formats.
WHY DO YOU DECANT FRAGRANCES?
Decanting fragrances is a great way to test and experience different scents without committing to a full-size bottle. By using smaller sample sizes, you can easily carry your favorite perfumes while traveling or on the go. It's an enjoyable and cost-effective way to explore a wide range of amazing fragrances without breaking the bank.
WHAT IS THE BEST WAY TO STORE MY SAMPLE?
To maintain the quality of your fragrances, it's recommended to store them in a cool, dark, and dry environment. It's important to protect them from direct sunlight and high humidity, as these factors can degrade the scent and affect the overall quality. Ideal storage locations for your fragrance samples include drawers, closets, or cabinets, where they are shielded from light and excessive moisture. Additionally, storing the samples upright will minimize the risk of any leakage or spills.
ARE THE DECANTS LABELED?
Yes! Each one is individually labelled with the name of the fragrance & the brand name.Our Premium Atomizers are labeled on the inner glass vial. In order to see the label, twist atomizer to spray position and gently pull out the inner tube.
WHY ARE THE BOTTLES MADE OF GLASS AND NOT PLASTIC?
Glass is much better for a fragrance’s longevity and shelf life. The glass we use is high quality and won't break easily. However, if you do drop them or handle them carelessly, the chances of breaking are higher.
HOW CAN I TRACK MY ORDER?
You can view all your order information including your tracking info within your account. Simply log into your account, view all your orders, go into the order and the tracking will be associated with the order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
All major credit cards are accepted (i.e.: Visa, Mastercard, American Express, Discover). As well as, Apple Pay, Shopify Pay, Google Pay.
WHAT DO I DO IF I RECEIVED MY ORDER AND THE ITEM(S) ARE DAMAGED OR INCORRECT?
If you receive a damaged product in the mail, don’t worry- we will issue you a replacement!Please email us with the details and attach a picture of the product as you received it.*Replacements will only be issued with a picture of the damage provided*If we shipped out the wrong fragrance – we apologize and we will issue a replacement.Please email us with the details and attach a picture of the product as you received it.*Replacements will only be issued with a picture of the damage provided*Please inspect your package upon receipt and contact us within 3 days of receiving the shipment if there is any issue with this order received.
WHAT HAPPENS IF MY SHIPMENT SHOWS "DELIVERED" BUT I DID NOT RECEIVED IT?
We are not responsible for any orders that are claimed lost or stolen after the time of delivery. Please allow a day or 2 grace period for shipments scanned as "delivered" as sometimes the package is pre-scanned while in transit to its destination.
CAN I EXCHANGE OR RETURN MY SAMPLE?
When selecting your fragrance samples, it's important to make your choices wisely because we have a strict policy of not accepting returns or exchanges for refunds. We take pride in guaranteeing the authenticity and genuineness of our Niche and Designer fragrances when we ship them to you. However, once a product is returned to us, we cannot ensure that it has not been compromised or altered in any way, which is why we cannot guarantee its integrity. Therefore, please consider your selections carefully as all sales are final and we are unable to process returns or exchanges for refunds.