Shipping & Returns Policy

We guarantee that each sample item is 100% authentic, decanted directly from the original fragrance bottle. However, we cannot guarantee your satisfaction with the scent itself.

To ensure product authenticity and prevent tampering, we do not accept returns or exchanges for vials, sprays, or any other decanted items. All sales of decanted products are final, so please make your selections carefully.

Defective or damaged items may be eligible for replacement if reported within 48 hours of delivery. To report an issue, please contact us through our Contact Us page with written confirmation of the damage. You will receive a response within 24 business hours.

Unopened retail merchandise in its original condition, including original packaging and packing slip, may be returned within 30 days of receipt. A full refund will be issued, excluding shipping and any gift wrapping charges.

To initiate a return, you must obtain an RMA (Return Merchandise Authorization) number from our customer service team. Returns without an RMA will not be accepted. The RMA number must be clearly written on the return package. Refunds will be issued to the same credit card used during purchase and may take up to 30 days to appear on your statement, depending on your bank.

We do not offer refunds or replacements for packages marked as "Delivered" by USPS, UPS, FedEx, or any other carrier. Once the package is handed over to the shipping provider, we no longer have control over its handling. If the tracking status shows "Delivered," we consider the order fulfilled. We trust the reliability of carrier tracking systems and are not responsible for packages reported missing after being marked as delivered.

Domestic orders within the U.S. typically arrive within 3 to 7 business days. International orders may take 7 to 21 business days to arrive. All shipments include a tracking number, and a tracking link will be sent via email once the order is processed.

We are not responsible for shipping delays due to weather, holidays, customs, or other circumstances beyond our control.

If a package is returned to us due to an incorrect address or because it was unclaimed, the customer may choose to have it reshipped at their expense or request a refund minus the original shipping cost.