Shipping & Returns Policy

We guarantee that each sample item is 100% authentic, decanted directly from the original fragrance bottle. However, we cannot guarantee your personal satisfaction with the scent itself, as fragrance preferences and skin chemistry vary from person to person.

  1. AUTHENTICITY & PRODUCT TYPE

All fragrances are 100% authentic and sourced from authorized distributors or reputable suppliers.

Many of our products are decants or travel-size sprays (2 ml, 5 ml, 10 ml, etc.) that are hand-filled from full-size retail bottles.

The appearance of decant bottles, atomizers, or caps may differ from the manufacturer’s original packaging, but the fragrance inside is authentic.

  1. RETURNS & EXCHANGES – GENERAL POLICY

Because fragrances are cosmetic items and many products are custom-filled, we have strict return rules.

We do not accept returns or exchanges for opened or used fragrances.

We do not accept returns for decants, samples, or travel sprays (2 ml, 5 ml, 10 ml, etc.).

We do not accept returns for items purchased by mistake.

We do not accept returns if the customer dislikes the scent.

All sales of decanted products are final. Please choose carefully.

  1. DAMAGED OR INCORRECT ITEMS (4 DAYS / 96 HOURS)

If you receive a damaged item or an incorrect product, you must contact us within 4 days (96 hours) of delivery, based on the carrier’s tracking information.

To process a claim, please include:

- your order number

- a description of the issue

- clear photos of the outer shipping box, the inner packaging, and the damaged or incorrect item

If the claim is approved, we will offer a replacement or store credit depending on availability.

Claims submitted after 4 days from delivery may not be accepted.

  1. RETURNS OF UNOPENED FULL-SIZE RETAIL BOTTLES

Some unopened, unused full-size retail bottles may be eligible for return.

The product must be unopened, unused, and in original packaging.

Returns must be requested within 30 days of delivery.

You must obtain an RMA (Return Merchandise Authorization) before shipping a return. Returns without an RMA will not be accepted.

Refunds will be issued to the original payment method after inspection. Shipping costs are not refundable.

Refunds may take up to 30 days depending on your bank.

We reserve the right to refuse returns if the item appears opened, used, or not in resalable condition.

  1. SHIPPING INFORMATION

Domestic U.S. Processing:
Most orders are processed within 1–3 business days.
Estimated delivery time is 3–7 business days.

International Shipping:
Some countries may be eligible.
Delivery times typically range from 7–21 business days.
Buyers are responsible for customs fees, import taxes, and duties.

We do not guarantee delivery dates and are not responsible for delays caused by carriers, weather, holidays, customs, or circumstances beyond our control.

  1. CUSTOMER RESPONSIBILITY FOR ADDRESS ACCURACY

Customers are responsible for providing a complete and correct shipping address at checkout.

We are not responsible for delayed deliveries, misdelivered packages, or lost packages due to an incorrect or incomplete address.

If a package is returned to us due to an incorrect address or being unclaimed, the customer may choose to:
Reship the order by paying for shipping again, or
Request a refund minus the original shipping cost (only if the item qualifies for return).

  1. PACKAGES MARKED AS “DELIVERED”

Once a package is marked as Delivered by USPS, UPS, FedEx, or other carriers, the order is considered successfully completed.

We do not provide refunds, replacements, or credits for packages lost or stolen after delivery confirmation.

If your package is marked Delivered but cannot be found, please check with neighbors, building staff, mailbox, or contact the carrier to open an investigation.

  1. LOST OR DELAYED SHIPMENTS IN TRANSIT

If tracking shows the package still in transit or delayed, please allow additional time for carrier delays.

If the package is lost in transit (never delivered), we will coordinate with the carrier. Depending on the investigation, we may offer a replacement or a refund.

  1. CHARGEBACKS & PAYMENT DISPUTES

If you have an issue with your order, please contact us first so we can resolve it.

If a chargeback is filed, we will provide the carrier’s official Proof of Delivery, the full tracking history, and this policy as evidence of fulfillment.

Orders marked as Delivered to the address provided at checkout are considered successfully completed.

Fraudulent disputes may result in the customer being restricted from future purchases.

  1. CONTACT

If you have any questions about this policy or need help with your order, please contact us through our Contact Us page. We will do our best to help within the guidelines above.